Academy of Medical Soft Skills
Medisoftskills®, The Maltings,
2 Anderson Road, Bearwood, Birmingham, B66 4AR
admin@medisoftskills.com
Phone/Whatsapp +44 7894056445
The Academy
The Academy of Medical Soft Skills is an international educational provider of healthcare skills based in UK. We focus predominantly on soft skills for doctors that go well beyond patient care. They are intangible qualities like lifelong learning, communication, ethical attitudes, professionalism, leadership and teamwork. All these attributes and psycho-social skills make a doctor complete.
Soft skills in healthcare not only enhance the patient experience but also improve team dynamics, reduce the risk of burnout, and foster a positive, supportive environment for both healthcare providers and patients. These skills are essential for delivering holistic, compassionate and effective care.
Our courses are designed to provide specialized training and knowledge in non-technical skills that underpin the technical skills for safe and efficient patient care. While institutions and hospitals focus traditionally on theoretical knowledge and clinical skills, we prioritize on continuous education, hands-on learning and professional development in soft skills.
Mission
Our mission is to achieve clinical excellence through medical education.
Vision
Our vision is to make positive contribution to medical education by helping medical students and practitioners hone soft skills that are essential in their daily learning and practice.
Values
Built on our mission that medical education serves as a keystone in achieving clinical excellence, we commit to our core values of Lifelong learning, Teaching excellence, Medical professionalism, Team collaboration, Faculty engagement and Student focus.
Courses with relevance
We offer courses that align with the latest healthcare trends and curricular requirements. This ensures that participants gain up-to-date expertise that is directly applicable to their practice. The focus is typically on cognitive and practical skills that can be immediately used in real-world scenarios.
Hands-On Training
Participants often participate in workshops, simulations, roleplays and practical assignments. This approach ensures that they not only learn the theory but also develop the ability to perform tasks and solve problems effectively.
Experienced Instructors
Our instructors have substantial clinical, academic and leadership experience. Our educators are not only skilled professionals but also mentors who provide insights into the realities of working in a complex healthcare system. Their experiences in different healthcare systems, cultural contexts, and medical practices enrich classroom discussions and training programs.
Flexible Learning Options
To cater to a wide demographic, the academy offers flexible learning options, such as e-learning courses, blended courses, masterclasses and weekend instruction for busy practitioners. This flexibility makes it easier for people to pursue skill development while managing other commitments.
Certifications and Credentials
Successful completion of courses at the academy often results in CPD certificates from CPD Certification Services UK or alternative local CPD Provider Organisations and other recognized qualifications such as MAcadMEd from the Academy of Medical Educators UK. These certifications can significantly enhance a participant’s career prospects, as they demonstrate proficiency in specific skills.
Program Benefits
By attending the courses within our program, practitioners will learn soft skills that are crucial in healthcare to enhance communication, patient care and teamwork, all of which contribute to better outcomes for both patients and healthcare providers.
Reflection and Lifelong Learning
By attending our courses, participants will learn different reflective models that they can apply in real world situation to promote the process of continuous learning and reflective practice. This allows healthcare professionals to evaluate their clinical practices and experiences, identify areas for improvement, and adapt their approaches to provide better care. By regularly reflecting on their work, they can understand what worked, what didn’t, and why, leading to more effective patient outcomes.
Improved Patient Communication
Soft skills like active listening and empathy help healthcare providers understand patient concerns, provide emotional support, and deliver care that respects individual needs and preferences. This builds trust and encourages patients to share critical information that can affect their treatment.
Clear communication skills help doctors explain diagnoses, treatment options, and instructions to ensure that patients fully understand their health conditions and the steps they need to take for recovery.
Enhanced Teamwork and Collaboration
Healthcare often involves multidisciplinary teams like doctors, nurses and allied professionals. Soft skills like cooperation, adaptability, and conflict resolution are essential for effective collaboration among team members.
Respect for diverse perspectives and maintaining professionalism through interpersonal skills in stressful situations are crucial to a smooth work environment, reducing errors and improving patient safety.
Emotional Intelligence
Healthcare workers frequently encounter stressful, emotional situations, such as delivering bad news or handling anxious patients. Emotional intelligence helps healthcare professionals manage their own emotions and respond sensitively to the emotions of others.
Emotional intelligence aids in understanding the emotional needs of patients, which can positively influence their recovery process and their overall experience with the healthcare system.
Conflict Resolution
Healthcare environments can be high-pressure, leading to potential conflicts between colleagues, patients, or family members. Soft skills such as conflict resolution, diplomacy, and negotiation are key to resolving disputes efficiently and maintaining a harmonious work atmosphere. These in turn can result in reduced disagreements, complaints and lawsuits.
Human Factors
Human factors in healthcare help practitioners interact with systems, tools, and processes to improve patient safety, quality of care, and overall efficiency.
Patient Satisfaction and Experience
Positive interpersonal interactions with healthcare professionals contribute significantly to patient satisfaction. When patients feel heard, respected, and cared for, they are more likely to comply with treatment plans and have better outcomes.
Leadership and Mentorship
Effective leadership in healthcare involves guiding and motivating teams, making decisions under pressure, and encouraging others. Soft skills like mentorship, motivation, and the ability to give constructive feedback are crucial for developing the next generation of healthcare professionals.
Stress Management and Resilience
Healthcare professionals work in fast-paced, emotionally taxing environments. In recent times, the COVID-19 pandemic tested the resilience of healthcare workers on multiple fronts—physical, emotional, psychological, and logistical. While many displayed extraordinary resilience, the pandemic also highlighted systemic issues within healthcare systems, such as burnout, inadequate mental health support, and the need for better disaster preparedness. Soft skills like stress management, resilience, and a positive mindset are essential for maintaining well-being and providing continuous high-quality care.
Cultural Competency
Soft skills help healthcare providers interact with patients from diverse cultural backgrounds with respect and understanding. Cultural competency ensures that care is tailored to the specific needs and values of each patient, promoting inclusivity and reducing health disparities.
We aim to work towards meeting the standards set out by the General Medical Council’s Generic Professional Capabilities (GPC) Framework and Good Medical Practice Framework (GMP) for Appraisal and Re-validation.
| Taught Skills | Foundation Professional Capabilities (FPC) | GPC Framework Standards: Domains | GMP Framework Standards: Domains |
|---|---|---|---|
| Lifelong learning | 9, 12, 13 | 1, 2, 3, 8 | 1 |
| Communication | 1, 3, 4, 5 | 1, 2, 3, 5, 6 | 1, 2 |
| Ethics | 3, 8, 11 | 1, 2, 3, 7, 8 | 1, 4 |
| Professionalism | 6, 8 | 1, 2, 3, 7, 8 | 1, 4 |
| Leadership | 2, 6, 7 | 1, 2, 3, 5, 6 | 1, 3 |
| Teamwork | 2, 5, 6, 10 | 1, 2, 3, 5, 6 | 1, 3 |
E-Learning Courses with Micro-Credentials
E-learning features self-learning modules delivered through our exclusive LMS platform on https://medisoftskills.com. It provides theoretical knowledge on various professional competencies to support lifelong learning and clinical practice.
We offer two e-learning courses
- Basic
- Advanced
Each course has 4 modules
- Lifelong Learning
- Communication Skills
- Ethics & Professionalism
- Leadership & Teamwork
Each module comprises of 4 units with 4 distinct learning outcomes. The full program covers 32 learning units on soft skill competencies.
All presentations have a list of references for further reading on the subject. At the end of each course, participants need to take a MCQ test and receive their certificate of completion.
Technically, all online presentations are made available in futuristic html5 format which provides enhanced accessibility, multimedia support and interactivity for better learning experience. Voice-over narration is a key feature added to the presentations for better student engagement.
Candidates will have access to the course contents for a period of 3 months.
The asynchronous online delivery of readily available course materials enable the participants to review course content at their own pace, on their own time, and as many times as necessary in a given timeframe from any geographical location.
Participants will receive certificate of completion after each e-learning course.
Certified by CPD Certification Service UK
for up to 32 CPD Hours
Interested
Masterclass in Medical Soft Skills
The one day course has approximately 6 hours of learning and covers the following essential soft skills.
- Reflection
- Feedback
- Conflict Resolution
- Human Factors
- Medical Ethics
- Emotional Intelligence
- Patient Communication
- Professionalism
- Team Communication
- Leadership styles
The program consists of didactic lectures with powerpoint presentations, video analysis, self-assessment tools, reflective questionnaires, practical demonstrations, case-based studies and interactive discussions. The course begins with introductions and record of intended learning outcomes in discussion with the learners to establish learning agreements and clear expectations. We use active learning methods, effective teaching strategies, assessment tools and feedback systems to promote student engagement and participation.
The teaching is delivered by a team of faculty and facilitators. Our face to face instruction provides the learners the opportunity to interact, reflect and receive support for future development.
We ask the learners to take part in the assessment process to confirm their learning outcomes. The course uses “Retrospective pre-post test tool” for its validity, versatility and convenience with reduced response-shift bias.
We constantly evaluate and adapt our teaching and learning methods through participant feedback.
Learning outcomes
Conceptualize non-technical soft skills in medical context.
Recognise the role of reflection in lifelong learning and describe different models of reflection in practice.
Explain the role of human factors in healthcare and act appropriately to reduce patient risk.
Detail the principles, components, barriers and importance of effective feedback.
Discuss the use of patient-centric tools for doctor-patient interaction.
Recognize the key considerations for effective patient communication including respect, dignity, empathy, compassion, privacy and confidentiality during interactions with patients and their families.
Discuss communication strategies in special situations like breaking bad news, shared decision-making, family meeting, angry patient, end of life decisions.
Outline the tools for effective communication with team members.
Describe the professional values and behaviours expected of a good doctor.
Discuss patient’s rights and responsibilities in the process of diagnosis and treatment.
Define and discuss the principles and importance of ethics & candour in medical practice.
Identify different personality types in the context of leadership and describe different leadership styles.
Explain the skills and benefits of emotional intelligence in healthcare.
List the benefits and barriers of effective teamwork in healthcare.
Approved for 6 CPD hours by
The Royal College of Surgeons of Edinburgh
Interested
Certificate in Medical Soft Skills - AoME Accredited Course for MAcadMEd (UK)
The one year structured blended program blends asynchronous activities with face to face interactive workshops. Self-assessment and reflection in our courses aid self-directed learning, help contextualisation and identify deeper connections to the content. Our participants are encouraged to translate their educational activities into scholarship by promoting critical reflection and interrogation of key aspects of their learning.
The program is offered through our exclusive LMS platform on https://medisoftskills.com.
The course is accredited by the Academy of Medical Educators (UK) for MAcadMEd and certified by CPD Certification Service(UK) for Continuing Professional Development.
Basic E-learning & Practical
Advanced E-learning & Practical
Self-assessment & Reflective Assignment
Assessment, Feedback & Certification
The full course takes one year to complete with each part taking up to 3 months. While the e-learning courses are delivered online as self-learning modules, practical courses are taught face-to-face by a team of expert faculty. The practical course features didactic lectures, interactive videos, group exercises, questionnaire surveys, reflective discussions, skill workshops, simulations, practical scenarios and roleplays. All participants are required to complete the e-learning course prior to the practical course. This approach ensures that the participants acquire a sound theoretical knowledge from the e-learning courses and come better prepared for the practical course.
The learners are required to complete their self-assessment based on their performance and the feedback they receive throughout the program. The course includes reflective writing for participants to reflect their learning, identify their needs and plan for future action and improvement. Assessment in the form of summative and formative, is a critical part of MediSoftSkills program to ensure that the students have met their learning goals.
Upon completion of all three parts, the candidates will receive up to 56 CPD hours from the CPD Certification Service UK and the Certificate in Medical Soft Skills for MAcadMEd (UK) from the Academy of Medical Educators UK through a fast-track process.
Interested
Upcoming Courses
E-learning Micro-certification Courses
- Date & Venue : Ongoing, Online
- Register : https://medisoftskills.com
Masterclass in Medical Soft Skills
- Date & Venue : Sunday, 30th March 2025. VHS Hospital, Chennai, India
- Register : PDF
Masterclass in Medical Soft Skills
- Date & Venue : Thursday 3rd April 2025
Coventry, UK - Register :Masterclass in Medical Soft Skills | Medical, Education & Simulation | BookCPD.com
- Date & Venue : Thursday 3rd April 2025
Certificate in Medical Soft Skills – MAcadMEd (UK) Program
- Date & Venue : 2025 Cohort, UK
Commences 1st July 2025 - Register : https://medisoftskills.com
- Date & Venue : 2025 Cohort, UK
Team
Contact us
Academy of Medical Soft Skills (AoMSS)
Medisoftskills® , The Maltings, 2 Anderson Road,
Bearwood, Birmingham, B66 4AR
Phone/Whatsapp +44 7894056445
admin@medisoftskills.com